Frequently Asked Questions (FAQs)
General Questions
What is Bohévo?
Bohévo is an eco-friendly boho-style fashion brand offering comfortable and sustainable harem pants designed for a mindful and free-spirited lifestyle.
Where is Bohévo based?
Our brand is based in Kolkata, India.
Are your products eco-friendly?
Yes, we prioritize sustainable materials and processes to minimize our environmental impact.
Do you support any social causes?
Yes, a portion of every sale supports animal welfare NGOs, and we have plans to plant trees to help the environment.
How can I contact customer support?
You can reach us at bohevo.india@gmail.com or call 7003624860 (Mon–Sat, 10:30 AM–6 PM).
Shipping & Delivery
What shipping methods do you offer?
We use Delhivery for all shipments across India, ensuring reliable and timely delivery.
Do you offer free shipping?
Yes, we provide free shipping on all orders.
How long will my order take to arrive?
Delivery usually takes 5-7 business days, but it may vary depending on your location.
Do you ship internationally?
Currently, we only ship within India.
Can I track my order?
Yes, once your order ships, we will provide a tracking number via email or SMS.
Payments
What payment methods do you accept?
We accept all major Indian payment options, including credit/debit cards, UPI, net banking, and wallets through Razorpay.
Is Cash on Delivery (COD) available?
Yes, COD is available with an additional charge of ₹50.
Is my payment information secure?
Absolutely. We use trusted payment gateways with secure encryption to protect your data.
Returns & Refunds
What is your return policy?
You can return items within 3 days of delivery by providing an open box video as proof.
Can I exchange my order?
Exchanges are only allowed if the item is damaged or incorrect.
How long does a refund take?
Refunds are processed within 8–15 business days after we receive the returned item.